Welcome to the Studio... have a browse
Frequently Answered Questions
Information You Need
We want to prevent any issues that may come up as you browse through our collection. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.
Delivery / Collection
We offer two options for UK shipping (excluding UK postcodes not covered by Royal Mail UK pricing), and local collection is available by prior agreement. Shipping prices are determined by the total order value.
​
Standard shipping is by Royal Mail Tracked 48 and is priced as follows:
Order value up to £10: £2.50
£10.01 - £35: £4
£35.01 - £50: £6
£50.01 - £100: £8
£100.01 and over: Free shipping
Express shipping is by Royal Mail Special Delivery (before 1pm) and is priced as follows:
Order value up to £10: £8
£10.01 - £50: £12
£50.01 - £100: £15
£100.01 and over: £10
​
International shipping (including all UK postcodes not covered by Royal Mail UK pricing) is available, please contact us for details on your order, as this will be based on parcel weight and value.
Do you sell gift cards?
We do! Electronic gift cards are available for purchase in our store. They are valid for 36 months from the date of purchase, and can be sent directly to the recipient on a date of your choosing. Full details are available on the gift card page.
What are the payment options?
We take card payments through SumUp or PayPal. Cheque payment will be accepted, however the order will not be processed until the funds have cleared into our account. Cash payment can be taken in person, however, the order will not be processed until the payment has been made.
Do you take commissions?
We absolutely do, we love commissions! Just drop us a line using our contact form, or by email.
What materials do you use?
Where possible, our craft blanks and kits are all made from FSC certified wood, mostly 3mm MDF (medium density fibreboard), with some 3mm plywood. Our other items, painted and other, are similarly created from FSC certified woods, including MDF, beech ply, oak and pine. There may be occasions where we use other woods, but all will have been sourced responsibly.
The paints we use are all non toxic (although we still don't advise actually eating any of them, they aren't nutritious or delicious and you'd not be able to enjoy them as decorative items if you consume them), and the varnish and lacquer we use is also non toxic once dried. Embellishments are sourced from reputable stockists and locally sourced where possible.
Can I come and browse the range?
Spiderbunny Studio doesn't have a brick and mortar store (sadly not even a log cabin in the woods store, but we are working on that!), so you can't really just drop by. However, we do have stalls at weekly local markets 3 days a week during the summer months, and other events throughout the year. We also trade at local and not so local Christmas Markets, so check out our events calendar to see where we are headed. We will update our social media feed with advertising closer to market dates too! If there is a market you think we should be at, drop us a line!
Any other questions?
For answers to anything not covered here, please do get in touch using our contact form, or by email.